Frequently Asked Questions

Everything you need to know about KOHA Pet's luxury pet apparel and accessories.

How do I determine the correct size for my pet?

We provide a detailed size guide on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length while they are standing to ensure the most comfortable fit for our designer garments.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.

How long does shipping take for new collection drops?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their pet's outfit ready for a special event.

Are your pet clothes machine washable?

Most of our everyday wear is machine washable on a gentle cycle. However, luxury items featuring sequins, delicate lace, or leather accents are 'Dry Clean Only' or 'Hand Wash Only' to maintain their quality.

Do you ship your pet fashion internationally?

Yes, KOHA Pet ships worldwide. International delivery times vary by location, typically ranging from 10-21 business days, and customs duties may apply depending on your country's regulations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for larger wardrobe hauls.